Research Briefing What Customers want from HR – 27th January 2009Dr Wendy Hirsh Wendy Hirsh, who led the research briefing, recently co-authored the IES research study on ‘What Customers Think of HR’. This was based on in-depth work in a range of organisations talking to the customers of the HR function and conducting on-line surveys. The briefing reviewed the findings from this study.
The briefing included:
• What customers say about the role of HR – what the function is for
• Feedback on HR services in specific areas of HR activity and how customers see these areas and their evolution
• More general aspects of HR service – how the function behaves with its customers and the kind of relationship customers are looking for
• Feedback on what is looked for in HR people and implications for the skills and development of HR professionals.
If you have any queries about this event or others in the HR Society Calendar please contact:
Lara Roberts, Programme Administrator
Tel: 01264 774004 ~ Fax: 01264 774009 ~ Email:
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